Frequently Asked Questions (FAQs)
Prepaid & Gift Subscription
With our prepaid subscriptions, you pay a flat discounted rate in advance for all of the boxes you will receive throughout the duration of your subscription. Per our cancelation and refund policies, this charge will be unavailable for refund after 15 calendar days. Once that prepaid duration is complete, your subscription is then scheduled to renew the following month at the monthly re-billable rate, unless you request otherwise through firstname.lastname@example.org.
Our annual subscriptions cover 6 or 12 consecutive months of automatic GentleMBox shipments. We offer 6-month subscriptions for customers at RM85.00 per month, or 12 months at RM79.90 per month, plus shipping and sales tax. Kindly note that once your 6 or 12 months have completed, you subscription is then scheduled to renew at the monthly re-billable rate of RM89.90 per box, unless you request otherwise via email@example.com. Also, your charge is unavailable for refund any later than 15 calendar days from the initial purchase.
If you purchase either a gift subscription or a regular monthly/prepaid subscription, your monthly boxes will automatically be shipped to the shipping address associated with the account, whether it is yours as the purchaser or someone else’s as the recipient. If purchasing as a gift, we also suggest entering in your email address at checkout so your recipient may not access the order details. After you place your order, you can contact us to change the email address to the recipient's so he or she will receive all shipping notifications going forward. You may additionally include a gift email with your special message!.
We accept all major credit cards including MasterCard, Visa, as well as debit cards, prepaid credit cards and Paypal.
Our valid billing dates range from the 1st-10th of every month. For customers whose prepaid subscriptions are switching to monthly re-billable plans, your monthly billing date is scheduled for the 1st of every month moving forward.